Discreet Ordering & Shipping

Ship Safe. Be Discreet. Play Naughty.

At Sex Doll Planet we work hard to provide a safe and discreet shopping experience.   All our packages are shipped “brown bag” style.   There is no indication on the outside of the package as to the packages contents.  

Shop Safe. ShiPPED DISCREETLy

Because of the nature of our site, we feel it’s important that we work extra-hard to make sure our customers have a fun, safe and discreet shopping experience. We’re proud of the steps we’ve taken to ensure the security of your information.

Because of this we put together this informational statement to layout the ordering and shipping process.

We want you to feel safe, and know that you can trust us in getting your toys out quickly and professionally.

Basic Shipping Information

All packages are “brown box” and discreetly labelled. Your package will come from “ETC” in Boulder, Colorado – where we maintain our warehouse.

We strive to ship all orders by the next business day. Orders made on Friday will be sent by the following Monday.

After we ship your package we will send you an email with a tracking number. We supply tracking numbers for every order.

Orders are shipped via UPS Ground or USPS unless other arrangements are requested. The customer is responsible for all freight charges, insurance, and handling fees. These will be calculated when you check out.

If you need to change an order, please contact us immediately as we ship orders promptly .  We try and ship all orders within the next business day.

If an item needs to be back ordered on our end, we will contact you directly via our email – Info@SexDollPlanet.com and ask if you want to wait for the product.  At that time, we will also offer a full refund.

We strive to make sure the toys and products we sell here are IN STOCK and we update the quantaties in our store on a daily basis.

Product Return Information

Because of the need to keep our products sanitary, we do not accept returns.  We want our customers to be sure that they are the first to use our products.   That is our promise to you.  Every product you get from us is BRAND NEW.

That said we always want our customers to be satisfied, so if there is something wrong with your order – please contact us immediately.

We make replacements in the following cases:

Defective Product – Products with manufacturing defects must be reported within 30 days from receipt. Please contact us immediately regarding a replacement or return.

Refused/Returned Order – Refused or returned orders can be shipped once with additional shipping charges added. Orders returned again will only be reshipped after prepayment. You will be charged a 20% restocking fee on all shipping charges for restocked orders.

Damaged/Shortages – All merchandise leaves our warehouse in perfect condition. All concealed damage or shortages must be reported to us within 24 hours from the receipt of goods. A claims form is included with each packing slip.

If you receive a shipment that has exterior damage, has been opened or re-taped, you must file a claim at the time of delivery with the carrier.

Please make sure the driver notes the damage. Save the original cartons and packing material for inspection by the carrier.

Let us know immediately if you have had the driver note a problem.

Contact us with the reference number assigned by the carrier and we will process the claim for you.

 

 

Who Is Sex Doll Planet?

Sex Doll Planet is run by the Laughing Buddha retail stores in Traverse City, Michigan and the web design agency Traverse City Web Design.

We have 3 brick-and-morter, adult toy stores in the state of Michigan – TheLaughingBuddha.com is our main site.  Sex Doll Planet is one of our amazing webstores.  We are in the midwest, USA.

Contact us using the information below. We’re happy to answer any questions you have.

We ship products from our warehouse in Boulder, Colorado.  This is where you will receive your products from.

Sex Doll Planet
c/o The Laughing Buddha
514 E Front St
Traverse City, Michigan
49686

Contact Us

  • Phone: 833.366.3388
  • Email: Info@SexDollPlanet.com

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