SEX DOLL PLANET F.A.Q.

Where Do Your Sex Toys Come From?

Basically, this is an industry secret.  That said, we get our sex dolls and toys from various distributors depending on the doll or toy. We use the same distributors for our online store that we do for our brick and mortar stores (Laughing Buddha in Traverse City, Michigan is one!). Because we keep an eye on the luxury sex toy market through our blogs – Real-Sex-Dolls.com, TranToys.com, SexAndRobots.com – we seek out distributors for specific toys to bring you the best and most luxurious sex dolls on the planet.

How Do You Ship Toys?

We ship all our toys from our warehouse in Boulder, Colorado.   Our main office is in Traverse City, Michigan.

We ship are all products using UPS or USPS.  You can select either when you check out.   We trust UPS and their packaging and labels are completely anonymous. We currently ship to the Untied States, United Kingdom and Canada but will be opening up to other markets soon.

We fulfill order withing 24 hours of purchase.  Or we get them out on Monday if your order on the weekend.

What Payment Options Do You Accept?

We use PayPal and Stripe to process all major credit cards.  We also accept PayPal payments at our store.

We use 256-Bit Encryption to protect your information.   We do not store any credit card information on our website.  No one on our staff sees your credit card information or number. 

How Can I Contact You?

We ship all our toys from our warehouse in Boulder, Colorado. 

We ship are all products using UPS or USPS.  You can select either when you check out.   We trust UPS and their packaging and labels are completely anonymous. We currently ship to the Untied States, United Kingdom and Canada but will be opening up to other markets soon.

We fulfill order withing 24 hours of purchase.  Or we get them out on Monday if your order on the weekend.

Do you protect my privacy?

YES!

Because of the nature of our products your privacy and anonymity is one of our main concerns (our other being getting you hard to find luxury sex toys in a under two weeks). Most of this FAQ is dedicated to answering your questions about how we respect and protect your privacy.

 

What Specific Steps Do YOU Take to make it safe to shop here?

We have implemented a number of steps to keep you protected when ordering adult toys from Sex Doll Planet.  We are an indie store and are very serious about our customer’s privacy and discretion. 

  • We do not store, or even see, you credit card information – we do see your shipping address and whether or not your payment cleared, that’s it!
  • Your bank statement will say ‘RR Digital’
  • Brown-bag shipping of toys, no indication on the packaging of what’s inside
  • SSL Secure site – 256-bit website encryption
  • MINIMAL cookie use on our website

Do You Collect my personal inforamation?

NO!

We collect your shipping address so that we can ship your product. We do not collect any other information, except that which you give us. We do not collect ANY credit card or PayPal information.

If you create an account with us we will be able to see a list of your past purchases – as will you. You DO NOT need to create an account to purchase items from our store. This is completely at your discretion.

 

Are you real people?

YES!

We are real people!  Our store is legit!  We are an online store for the brick and mortar store, The Laughing Buddha in Traverse City, Michigan.  We have a number of indie adult toy and smoking stores across Michigan.  We are a small business with a huge heart and appreciate all our customers. Thank you for visiting!

Do You Accept Returns?

Due to the intimate nature of our products we can not accept returns. This is to protect you and your health.

We guarantee that when you order a toy from us you KNOW you are the first person to ever use that toy.  Anything else would be totally gross.

If you have any questions or complaints, please call us or contact us using the form on our contact page, our email address or phone. 

If you have a problem with a toy or an order, we are more than happy to work with you to make it right. We appreciate our customers VERY, VERY much and strive to make every order a positive experience.

What if a product is Defective

Please be aware we work very hard to get your order out as soon as possible – usually the next day if we receive the order before 1 pm Eastern Standard Time.

If there is a change in your order or an order cancellation, please call us or email us immediately at Info@SexDollPLanet.com.

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